Visitor Information – September 2020, updated June 2022

Important – Please read the following guidance 

  • Please use anti-bac hand gel on arrival and regularly throughout your visit 
  • Visitors when using the caravan to keep the room ventilated open doors and windows. 
  • Wipe all touchable surfaces before and after use with anti-bac surface wipes 
  • Try to keep two meters apart, if closer it is advised to wear a mask. 
  • Visitors can use the outside toilet – please anti-bac wipe after use 
  • Drinks can be made in caravan due to screen being in place help yourself as well to snacks 
  • If possible, it is safer to visit your relative outside 
  • Visitors should not visit the care home if feeling unwell any virus can cause problems and should not visit if have a temperature.  Even if negative covid and even if double vaccinated.  Wait until five days after feeling better. 
  • Visitors should not visit if have covid symptoms 

Possible COVID-19 symptoms are …. 

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature) 
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual) 
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal 
  • Visitors should not visit for five days if have been in contact with someone with covid and are certain not contracted covid. 
  • Visits should not visit if have a temperature above 38 degrees there are thermometers can use in the visitor areas.  Home visits should also not take place if anyone at home as a temperature. 
  • Visitors not to be visit if have covid unless test negative for two consecutive days on day five and six after contracting covid or on day five and six after receiving a positive covid test result. Or until after ten days of contracting the virus.  Day zero is the day tested for covid and the result was positive or started covid symptoms.  Then the days are counted after that day. 
  • Please turn off heating after using the outside areas. 
  • Any visitors carrying out personal care must have a negative LF test prior to the visit therefore must negative LF test before anyone goes on home visit.  When carrying out personal care wear a face mask. 
  • The same applies for visiting professionals carrying out personal care. 

If an outbreak in the care home two or more staff or residents with covid 

Then visits are only permitted outside keeping a two meter distance 

Or in the caravan with the middle door closed and the room ventilated and one person to sit one side of the screen the other to sit the other side of the screen. 

Visiting professionals can still visit such as inspector as long as wear full ppe. Plus temperature below 38 degrees and no symptoms.  Contractors and trainers and community support should be cancelled until all clear after day 10 of whole home testing. 

LF tests should be done in front of staff for all visitors or at the care home because if not completed there the test may not have been done correctly or an old test.  Also staff should be confident and show people how to test using the tests the care home has.   


Contractors and staff no longer need to provide proof of vaccine however must wear masks.   

Contractors and visitors to  wash hands on arrival and use alcohol hand sanitiser between each room or area visited Rebecca Homes provides the hand sanitiser.  Follow NHS posters displayed on walls how to sanitise and wash hands correctly.  This is essential to prevent the spread of infection. 

Over night home visits 

People living at the home will be able to visit a relative overnight away from the care home provided a risk assessment by the manager permits it. 

It is advised the relative has had both covid vaccinations and the other people living in the place they are visiting unless they are under the age of eighteen. 

It is prefferred in the household they are visiting are double vaccinated and booster vaccinated and no visitors to the house that are not vaccinated during the home visit.  Due to some parents not able to get everyone in the house vaccinated it has been agreed that the person living at the mount can go on home visit provided everyone in the house tests negative for covid on the day of the visit using our lateral flow tests and our UON number unique identifier number team leader to check this.  Our UON number is 10037802. 

No over night stays at home without a risk assessment completed the risk assessment could come out high risk so visit may not go ahead.    

Also locally there is not an increased risk of covid for example lots of examples of covid outbreaks in the area. 

The manager to do a risk assessment of the visit, who is at the home where they are visiting and if people have been vaccinated and current rates of covid.  A risk assessment to check safety of the visit.  The person they are visiting completes a lateral flow test on the day of the visit of which comes back negative. 

Relatives to sign home visits form that are up to date with current regulations. 

Relatives visiting the people we support do not have to be vaccinated although strongly advised to.  Anyone going on home visits relatives must be vaccinated. 

Staff and relatives for home visits must provide proof staff greeting them have to ask.

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